(Translated by Google) The entire collaboration process was very pleasant. The designer listened attentively to our needs and didn't keep pushing upgrades just to sell more expensive materials; instead, they provided different options for us to choose from. We are very satisfied with the final kitchen cabinets, wardrobes, and display cabinets—the workmanship is meticulous, and the service was excellent. We will definitely recommend Kitchen Story to any friends who need Penang kitchen cabinets or interior design services in the future.

(Original)
整个合作过程都很愉快。设计师会认真听需求，不会为了卖贵的材料一直推荐升级，而是提供不同方案让我们选择。最后完成的厨房橱柜、衣柜和展示柜都很满意，做工细致，服务态度也很好。以后有朋友找 Penang kitchen cabinet 或室内装修，我们一定会介绍 Kitchen Story.

We had an excellent experience with Kitchen Story Sdn. Bhd. for our custom cabinetry and renovation project in Penang. What impressed us most was the strong technical knowledge of their management team, especially in cabinet construction, material selection, hardware, measurements, installation methods, and long-term durability.

It is noticeably different dealing with a cabinetry company that owns and manages its own production factory. The team understands how cabinets are actually manufactured, not just how they look in a 3D design. They were able to explain the technical details clearly, identify potential site issues early, and recommend practical solutions based on our space, usage needs, and budget.

The workmanship was well managed, communication was professional, and the overall process from design consultation to production and installation was organised. Their knowledge of kitchen cabinets, wardrobes, built-in storage, and customised carpentry gave us greater confidence throughout the project.

We highly recommend Kitchen Story Sdn. Bhd. to homeowners and businesses looking for a reliable kitchen cabinet specialist, custom carpentry contractor, or interior renovation company in Penang, especially around Batu Maung, Bayan Lepas, Gelugor, Georgetown, and the surrounding areas.

I had an outstanding experience with Kitchen Story Sdn. Bhd. from start to finish. The entire team was professional, responsive, and truly committed to delivering high-quality workmanship.

What impressed me the most was the Chief Interior Designer. Her technical knowledge of carpentry solutions is exceptional. She took the time to understand our requirements, provided practical recommendations, and designed custom cabinetry that maximized both functionality and aesthetics. Her attention to detail and ability to solve challenging space-planning and carpentry issues gave us complete confidence throughout the project.

The quality of the materials, precision of the installation, and overall craftsmanship exceeded our expectations. Every detail was carefully executed, and the final result transformed our space beautifully.

If you're looking for a reliable interior design and custom carpentry company that combines creative design with strong technical expertise, I highly recommend Kitchen Story Sdn. Bhd. Their professionalism, quality, and customer service deserve every one of these five stars!

Kitchen Story team kept me informed throughout the renovation period, managing my expectations and did a wonderful job without me worrying about anything or doing a lot of supervision. Well done to the entire team.
Thumbs up for Kitchen Story, especially Doreen, fantastic job by their professional and friendly team , and most importantly with affordable price. Highly recommended !

I couldn’t be happier with the work done by Kitchen Story Sdn Bhd on my new kitchen! 🙌 Their interior design team is seriously talented and pays so much attention to every little detail. From start to finish, they were professional, reliable, and truly dedicated to crafting the perfect space for me.

The cabinetry quality is outstanding, and it’s great knowing they have their own production factory. Plus, the clean handover process was a cherry on top! If you’re in Penang and need custom furniture or kitchen designs, look no further! ❤️

Engaged Kitchen Story Penang for my kitchen cabinet and overall it was a very pleasant experience. The team is professional and responsive, and the whole process. From planning to installation was well coordinated. The quality of the cabinets and finishing really met my expectations.

Big thanks to Cheryl for handling my project. She was easy to communicate with, very attentive to details, and gave good design suggestions that made the space more practical and nice looking. She also followed up closely to make sure everything was done properly.

Really happy with how my kitchen turned out. Clean, functional, and nicely designed. Would definitely recommend Kitchen Story Penang to anyone looking for reliable cabinetry work 👍

This is in response to the false claims made by your reply below.

# I never claimed to be your client. We approached you for quotations and proposal and this review is for the poor service provided by Ms Doreen whom attended our request for quotations.

# Future and current customers will know that you have a sales and design employee by the name mentioned above. They will realise this is a genuinely frustrated prospective client, who thankfully decided not employ your services.

# If you truly value the reputation of your business, try offering better services, and train your employees to treat and handle prospective clients better.

# For those reading this review, my initial review only had ratings without comments. Thanks to the false accusations mentioned in the reply below I’m forced to disclose these details.

If you dislike bad reviews, improve your service and be courteous to your current and prospective customers. It’s as simple as that!

Met Nigel and never regret. Professional, friendly and customer-focused ID partner highly recommended for home owners. Good leadership from Nigel and Cheelyn. Highly flexible to meet client's budget without compromising client's expectations and the quality of deliverables.

First of all, thank you for the great work done by Kitchen Story for my new house. Here are the few key attributes which i would like to share with viewers :-
1. Competitive price and with high standards of quality work(性价比高）.
2. Response to request, and response time is good, always response within the same day.
3. Honesty and sincerity, always listen to customer's view and gives the most appropriate recommendations.
4. Commitment and flawless execution, they never fail to deliver on time, always meet their committed date and time.
5. Presented good attitude and personality to customer, never say no and very accommodative to request.

I am looking forward to working with them again in the next renovation work...will catch up soon....

(Translated by Google) Rude, It's really rude.

(Original)
Kurang ajar, It's really rude.

Got to give a 5 star to Ms.Doreen for her professional advice on interior design for my house. We have spent a few months to survey before we have decided to engage an ID firm for design&build, honestly none of the others come close to Kitchen Story when we dealing with technical knowledge. Many IDs out there can produce excellent drawing but sadly with very little technical knowledge.
Thankyou for helping us on our house extension and renovation.

The initial discussion with the designated ID was okay but it went downhill pretty fast. After the site measurement, I had problem reaching out to the ID. Originally, most of my WhatsApp messages were replied after 24hours - which i'm okay as i understand that the ID might be busy with existing projects BUT then things starts to get worst. I had to messaged the ID daily / alternate days to enquire about the quotation status as it has been 2 weeks but 99.9% of my messages were ignored.
I was quite disappointed and contacted the number listed in the website requesting for a change of ID. As predicted, my request was not approved, and the PIC replied that they would request the ID to follow up on my quotation request ASAP. Conclusion : I didn't hear from the ID at all and decided to give this a miss.
I understand that they might be very busy with ongoing projects but ignoring messages from potential customer is definitely not a good move.
I thought they are one of the best ID firm in PG, but the service i received showed me otherwise. OR perhaps my place is not "atas" enough to entice them to work on.. 🥲

Engaged Kitchen Story not only for our kitchen, but including all other built in cabinets and renovations. It was overall a worry free experience and we were very satisfied with the outcome as well. Our ID Yu Fang is very responsive, experienced, patient and helpful to accommodate to all our questions and requests. Will definitely recommend Kitchen Story to anyone!

Excellent service throughout discussion by using zoom meeting and Whatsapps during MCO lockdown period.

Got my unit rented out as soon as they have completed my renovation.
Thank you for sourcing some readymade furniture such as sofa ,dining table and so on.

Exceptional customer service by kitchen story ID team.
Thumbsup

Professional team with rasional win win advice meeting customer budget constraint and goals

(Translated by Google) I really like this store. The service and attitude are great.

(Original)
非常喜欢这家店面 服务好 态度好

(Translated by Google) Excellent service

(Original)
服务一级棒

Excellent workmanship. The service team is really responsive, they listen to what we want, giving us good advise, and in the end turning my dream into reality. Reasonably price with all the good quality outcome. No doubt, I will definitely recommend to my friend.

keep up the good work.

I just notice this one of is better than EE feng, this show room is at Jalan kelawai and have lots of variety,all in one service, recommended by my Singapore friend

Impressed by the design ideas for my kitchen. they provided good advises on every details, and color matching. Awesome job, Keep it up!

Very patient and professional designers they have. Thanks Doreen for the details explanation and patient in settle my site problem. Definitely worth of the price. Thanks Kitchen Story

Good job! Impressive and considerate design idea.
Great workmanship!