Frequently Asked Questions (FAQ)
Why Kitchen Story
In Kitchen Story Sdn.Bhd. we are providing one stop solution renovation for both residential and commercial. We praise ourselves a custom made cabinetry professional.
Yes, Kitchen Story is packed with experienced and awarded interior designers that will definitely fulfill your interior design concept needs.
We never force our client for engaging us for the works including plumbing service, wiring service and wet work service etc.
We never force our client for engaging us for the works including plumbing service, wiring service and wet work service etc.
Yes, we provide 12 months warranty for Accessories and Mechanisms only.
Service fee will be charged for the site visit.
Service fee will be charged for the site visit.
Around 18 working days is the duration to complete a set of kitchen cabinet. It could take up to 45 working days for a bigger project that is included cabinetry for the entire house.
Kitchen Story is a genuine direct factory company which owned manufacturing production floor and machinery that are being used to produce client’s cabinets.
Price and knowledge are the major factor to be considered for a client to choose between an interior design firm or a company like us. All our in-house interior designers communicate with our production supervisor every day by sharing thoughts and opinion. We urge our interior designer not just focusing on drawing but to understand the technical knowledge as well. Exceptional internal communication has always been Kitchen Story strength to achieve teamwork spirits.
We have our own after sales service mobile van to service our customer’s defects and complaint. We treat after sale service as our concern as it can directly spoil our brand name from word of mouth.
Our office/showroom open from 9am to 6pm every Monday to Saturday.
We strongly advise to make an appointment with one of our sales designer before dropping to avoid disappointment, as we get very busy sometimes to attend walk-in customers.
We strongly advise to make an appointment with one of our sales designer before dropping to avoid disappointment, as we get very busy sometimes to attend walk-in customers.
You can contact us via phone calls 04-6262391 , Whatsapps: +60194804191 , email- welcome@kitchenstory.com.my or by our Facebook Page http://www.facebook.com/kitchenstorypenang
Kitchen Story is a Penang-based interior design and build organization specializing in custom cabinetry, residential/commercial renovations, and turnkey design solutions. We own an in-house cabinetry factory, ensuring precision craftsmanship and personalized designs for kitchens, wardrobes, and built-in furniture.
We serve clients across Penang, Kuala Lumpur, Ipoh, and Johor Bahru. Our factory and showroom are located in Penang . Malaysia
Yes!
In Kitchen Story, we use E1 Grade wood panel which is Formaldehyde safe for human-being. We do have options such as E0, NAF grade wood panels available too.
In Kitchen Story, we use E1 Grade wood panel which is Formaldehyde safe for human-being. We do have options such as E0, NAF grade wood panels available too.
Absolutely. For renovations requiring local council approval (e.g., structural changes), we manage the paperwork and compliance.
Quality Assurance
Our factory combines advanced technology with skilled artisans. Every piece undergoes 3-stage quality checks: material inspection, production accuracy, and post-installation review.
Yes! Schedule a tour of our Penang factory to see our technology in action, or visit our showroom to explore Blum hardware and material samples.
Blum Partnership
Blum is a world-renowned Austrian brand specializing in premium cabinet hardware (hinges, drawer systems, lift mechanisms). Known for durability, silent operation, and innovative storage solutions, Blum products elevate functionality and longevity. As an authorized dealer and fitter, we guarantee genuine Blum parts with full warranty support.
Absolutely! Blum’s soft-close hinges and Tandembox drawer systems prevent slamming, reduce wear-and-tear, and maximize storage space. They’re a hallmark of luxury cabinetry and come with a lifetime warranty.
Design Expertise
Our team of 13 in-house interior designers caters to all budgets—from affordable modular solutions to luxury high-end designs. Whether you’re renovating a studio apartment or a bungalow, we tailor plans to your financial and aesthetic needs.
Yes! Share your inspiration (Pinterest boards, photos), and our designers will create a 3D render that aligns with your vision—Scandinavian, vintage, modern, or fusion.
Sustainability & Safety
All our paints and adhesives are non-toxic and meet Malaysian safety standards (SIRIM-certified).
Our factory uses precision cutting technology to optimize material usage. Offcuts are recycled or donated to OKUs or charity houses.
We invest in high-tech German machinery (e.g., CNC routers, laser cutting systems) to guarantee millimeter-perfect cuts, seamless joints, and flawless finishes. Our advanced production line minimizes human error, ensuring every piece meets our "masterpiece quality" standard.
Absolutely! Our production supervisors undergo annual training with global brands (e.g., Blum, Hettich) to master cutting-edge mechanisms like soft-close systems, pull-out pantries, and smart storage solutions. We integrate these innovations into our designs.
After-Sales Support
Contact us immediately. We’ll assess the issue and repair/replace items which under warranty.
Yes! Download our education blogs or ask the chatbot for tips on cleaning finishes and hardware.
Yes! We refurbish existing units or add new sections to match your original design.
Pricing & Payments
For our client convenience, we accept cash, cheque, internet transfer, Visa&Master card, favepay, touch&go and grabpay.
Prices start as low as RM5,000 for basic cabinetry. Final costs depend on size, materials, design concept and complexity.
Yes! We partner with local banks for installment plans (6–24 months).
- 50% deposit after design approval.
- 40% during production.
- 10% upon installation.
- 40% during production.
- 10% upon installation.
Design & Build Process
- Consultation: Share your vision, budget, and timeline.
- 3D Design: Receive a realistic render of your space.
- Factory Production: Craft your cabinetry in-house.
- Installation: Our team handles delivery and setup.
- 3D Design: Receive a realistic render of your space.
- Factory Production: Craft your cabinetry in-house.
- Installation: Our team handles delivery and setup.
Minor changes are allowed during production. Major revisions may incur additional costs and delay timelines.
Yes! We optimize your current space or redesign it entirely.
We collaborate with external contractors or focus solely on cabinetry supply.
Custom Cabinetry
With own-manufacturing cabinetry factory, we control every step:
Tailored designs to fit your space perfectly.
- Premium materials (Melamine Panel, Solid Plywood, Laminates, Solid wood etc).
- Advance Machineries ( CNC, Panel Saw, Edge Banding Machine etc)
Tailored designs to fit your space perfectly.
- Premium materials (Melamine Panel, Solid Plywood, Laminates, Solid wood etc).
- Advance Machineries ( CNC, Panel Saw, Edge Banding Machine etc)
Yes! Choose from 100+ finishes, textures, and hardware styles. Visit our Penang showroom or request a sample kit.
Typical lead time: 4–6 weeks after final design approval. Rush orders may be possible—contact us for details.
Yes: 2-year warranty on cabinetry structure.
12-months warranty on hardware (hinges, handles, sliders & accessories).
12-months warranty on hardware (hinges, handles, sliders & accessories).
Sustainability & Innovation
Yes! From Blum’s Servo-Drive electronic openings to corner carousel systems, we integrate space-saving, tech-driven accessories tailored to modern lifestyles.
Yes, Our KS Care program is available for client house renovation protection which we've partnered with AIG, Tokyo Marine.
While machines handle precision cutting, our carpenters focus on hand-finishing details (e.g., edge banding, custom engraving). This hybrid approach ensures efficiency without sacrificing artistry.
